You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation and issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've completed all these steps and still have not received your refund, please contact us with your order number and details about when you expected to receive the refund. We will investigate the matter and work with our payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Cosplay Kingdom Store
Address: 8820 Culebra Street, Arvada, CO
E-Mail: [email protected]
Phone: +13773631627
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time), excluding major holidays.
$